FAQ

What are your products made out of?

What are the birthstone colours?

What size do I order?

How do I place an order?

What type of payment do you take?

What does it cost to ship my order?

How long will it take to ship my order?

What is your return policy?

Do you guarantee your products?

How much does restringing and repairs cost?

What if I want to add a name or strand to an existing bracelet?

How do I look after my jewelry?

What are some good ideas of words or sayings I can personalize an item with?

What do the Salvation bracelet's crystal colours represent?

What Foil Bead colours do you have?

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What are your products made out of?

The Enamoured Heart prides itself in using the finest quality sterling silver components in its designs. All personalized jewelry is made with premium sterling silver block letter beads that come in two different sizes. The Large Letter Style items feature chunky fun 5.6 mm block beads and the Small Letter Style items feature delicate soft-edged 4.5 mm rounded block letter beads.

Accenting beads include sterling silver smooth and corrugated round beads and genuine Austrian Swarovski crystal beads or genuine Swarovski pearls and crystal rondelles for all ladies', little girl's, and baby's bracelets and necklaces. Men's and boy's jewelry feature black buffalo horn and amber horn beads complimented by an assortment of base metal beads.

All items are made for durability as they are strung on strands of wire consisting of 49 tiny wires twisted together and nylon coated with breaking strengths of 40 to 65 lbs.

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What are the birthstone colours?

Birthstone colour chart.

Please contact The Enamoured Heart for more colour options as there are many other colours to choose from.

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What size do I order?

*Please take care to measure and order the right size as there is a $5 restringing fee for all bracelets and anklets and a $10 restringing fee for all necklaces ordered in the incorrect size.

Bracelets

The best way to ensure that you are getting the perfect size bracelet is to take a cloth measuring tape and place it snugly around the wrist where a wristwatch is typically worn (just on the other side of your wrist bone). To this measurement I usually add " to 1" for an adult's size and " for a children's size. If your measurement is over 7" then I usually ask for an additional measurement right at the base of the hand as well to ensure a good fit.

If you do not have a cloth measuring tape you can always take a piece of string and place it around your wrist as mentioned above or at a desired bracelet length then take it off and measure the string against a ruler for a correct wrist or bracelet size.

An average size women's bracelet is 7"
An average size men's bracelet is 8" to 9"

If you are giving a bracelet as a gift and cannot get a measurement the following chart will give you guidelines as to which size to order. All measurements on this chart are based on an average build.

Bracelet Size Chart for Women and Children

Newborn 4 "
3 - 6 months 4 "
6 - 12 months 4 "
18 - 24 months 5"
2 years 5 "
3 years 5 "
4 - 5 years 6"
6 - 7 years 6 "
8 - 12 years 6 "
Adult Petite 7"
Adult Small 7 "
Adult Medium 7 "
Adult Large 7 "
Adult X-Large 8"

Anklets

For adults and children the best way to ensure a good fit would be to take a string and place it at the desired length around the ankle then measure the string against the ruler. This would then become your finished anklet size.

For babies the above recommendation may work but even better would be to take an snug ankle measurement (just above the ankle bone) and another one just below the calf so that I can ensure that you can get it on but also ensure that it will not slip off over the foot.

An average size women's anklet is 9"

 

Necklaces

For women standard sizes are 16" (which allows for the best view of the necklace), 18" (which is still a nice length for viewing but also gives the flexibility of allowing you to wear it over a turtleneck sweater), and 20", 22", 24" all become a matter of preference as to what you are going to wear it with and how long you would like it to be.

For men and children the best way to get the right fit would be to take a string and place it around the neck at the desired length then measure the string against a ruler to get your finished necklace length.

An average size Men's necklace is 18" to 20"

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How do I place an order?

If you live in the Winnipeg area you are welcome to call me at 837-7465 to set up a time to come and view the samples that I have on hand. I would love the opportunity to meet with you personally to discuss the many options available for personalizing a piece for you or someone special in your life.

For those outside of Manitoba you can either e-mail order@enamouredheart.com or call 1-204-837-7465 with your order information. See Ordering for more information on the ordering process.

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What type of payment do you take?

For all local orders, cash and cheques are the preferred forms of payment.

However, all are welcome to purchase from The Enamoured Heart with confidence using PayPal as a vehicle to use your favourite credit card or PayPal account to pay for the item you want. 128-bit encryption ensures that your data remains secure and private. Visit the PayPal Security Centre for more information and tips on making your online shopping experience more secure.

Please note that you do not have to have a PayPal account to use this option.

Once you have decided on the exact item that you would like, I will notify you by email the amount of your total purchase including shipping and taxes (if applicable). An invoice will be sent to you via PayPal where you can give your credit card number or PayPal account number on their secure site. Once the funds have been transferred and your item is finished, it will be shipped out.

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What does it cost to ship my order?

All items are shipped via Canada Post. The following rates are approximate and can be verified once your postal code or zip code is given.

Xpresspost within Canada West of Thunder Bay: $10.00 Cdn plus taxes. Delivery: 1-3 business days.

Xpresspost within Canada East of Thunder Bay: $12.00 Cdn plus taxes. Delivery: 2-3 business days.

Small packet service within the USA: $10.00 Cdn. Delivery: 7-10 business days.

Small packet service outside of North America: to be quoted at time of order. Delivery: minimum 7-14 days business days.

Note: For all shipments outside of Canada, customers are responsible for any applicable taxes, customs or duties charged upon entry into their own country.

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How long will it take to ship my order?

As every item is custom designed, most items will be available to pick up or ship within 5-7 days. However, Hebrew and Greek letters are not kept in stock so have to be special ordered. These orders are typically ready to ship or be picked up within 14 days. If you have a special occasion and need a rush delivery, I will do my very best to accommodate your timelines.

For all orders outside of Winnipeg once I receive all your information I will quote you a price including applicable taxes and shipping. Your item will be made and ready to ship once your payment has been received and verified.

For delivery times see What does it cost to ship my order? above.

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What is your return policy?

Unfortunately as all items are custom ordered and designed specifically for you I cannot accept any items back for return. However, if for any reason you are not happy with the look of the item I would be more than happy to work with you to redesign the item to your liking. You would be responsible for the appropriate restringing fee ($5 Cdn for bracelets and anklets, $10 Cdn for necklaces), costs associated with the upgrading of any components or beads desired, and the shipping charges.

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Do you guarantee your products?

I stand behind the quality of every item I make and guarantee the product to be free of defects or I will repair or replace the item free of charge within 90 days of purchase.

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How much does restringing and repairs cost?

Restringing a single strand bracelet or anklet is $6 Cdn, a two strand bracelet is $15 Cdn, and a triple strand bracelet is $22 Cdn. It is $12 Cdn to restring a necklace. If you need an item repaired due to breakage and you have all of the beads only the restringing fee will apply. Enlarging the size of a bracelet will include the restringing fee plus an additional $2 per 1/2" of beads required. Most charms are $8 Cdn each to replace.

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What if I want to add a name or strand to an existing bracelet?

Nobody wants to wait until their family is complete before purchasing a Mother's or Grandmother's bracelet! It is always easy to add another name or another strand at a later date.

If you are just adding another name to an existing bracelet then a restringing fee of $6 Cdn will apply plus $3 Cdn per letter that you want to add (crystals are included for free).

If you would like to add another strand then you would pay the $6 or $15 Cdn restringing fee (see How much does restringing and repairs cost)for the existing strand(s)then pay the price of what another single strand would cost (depending on what letter style you order). I will then incorporate the new bracelet with the old bracelet into a multi-strand bracelet with a new clasp and safety chain.

For example, if you have a single strand Large Letter Style bracelet that you want to turn into a double strand bracelet (because another child's name needs to be added) the cost would be $5 Cdn to restring the existing bracelet onto the 2 strand clasp and then $55 Cdn (up to 5 letters or symbols and $3 per additional letter or symbol) to design the second strand and attach it and it's charm to the 2 strand clasp to create one new bracelet.

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How do I look after my jewelry?

Sterling Silver can tarnish. This is a natural process caused by oxidation. Tarnish does not damage the silver and can easily be removed by rubbing the piece gently with a soft treated jewelry polishing cloth. If used regularly, a polishing cloth can keep tarnish from building up. If you wear your jewelry regularly your body's oils will also help reduce tarnishing.

Do not use tarnish-removing dips as they can remove oxidized silver (the black in the letters and charms). When you are not wearing your jewelry, store it in a cool, dry place like a zip-lock bag with your polishing cloth to prevent both tarnishing and scratching by other pieces

It is recommended that you do not sleep, shower or swim with your jewelry as this may cause unnecessary stress on the components in it. Depending on your lifestyle and the stress caused to your jewelry on a daily basis, you may want to consider having your jewelry restrung yearly to prevent breakage.

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What are some good ideas of words or sayings I can personalize an item with?

Inspirational Words

Love Imagine Courage
Joy Believe Strength
Peace Reach Victory
Hope Inspire Wisdom
Faith Dream Celebrate
Patience Wish Freedom
Gentleness Live Honour
Kindness Laugh Forever
Goodness Listen Friends
Grace Relax Girlfriends
Trust Sing Beloved
Learn Teach Sisters
Dance Family Miracles
Soar Life Tranquility
Comfort Fun Compassion
Health Heart Forgiven
Behold Truth Warmth
Constant Loyal  

 

Inspirational Sayings

I Am My Beloveds Faith, Hope, Love WWJD
True Love Waits Have Faith Be Kind
Be Yourself Live, Love, Laugh Follow Your Heart
Live Your Dreams Trust Yourself Best Friends
Girlfriends Forever Sisters Forever Family Forever
One Heart One Way Reach For The Stars Together As One

 

Latin Phrases

Love Conquers All - Amor Omnia Vincit

Seize The Day - Carpe Diem

As Long As I Breathe, I Hope - Dum Spiro, Spero

Know Thyself - Nosce Te Ipsum

To Be Loved, Love - Ut Ameris, Ama

Think Before You Leap - Cogita Ante Salis

Keep The Faith - Pactum Serva

Peace And Salvation - Pax Et Bonum

Forever - In Perpetuum

Truth Conquers - Veritas Vinqt

See And Believe - Vide Et Credere

Always Faithful - Semper Fidelis

Know Thyself - Nosce Te Ipsum

To The Stars - Ad Astra

From the Heart - Ex Animo

By Courage And Faith - Animo Et Fide

One Heart One Way - Cor Unum Via Una

In Thy Favour I Flourish - Te Favente Virebo

One Of A Kind - Sui Generis

Wonderful To Behold - Mirabile Visu

Through Difficulty To The Stars - Per Ardua Ad Astra

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What do the Salvation bracelet's crystal colours represent?

Black - The sin and selfishness in our lives.
Red - The blood shed on the cross by Jesus Christ.
Crystal - God's forgiveness and cleansing.
Blue - God's gift of the Holy Spirit.
Green - Growth as we continue our walk of faith.
Gold - For when we walk the streets of Heaven.

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What Foil Bead colours do you have?

Foil bead chart.

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